Legal

Privacy Policy

What we collect

If you request work: your name, email, phone, the property address, what you need done, and any notes you add. We keep a record of quotes you received, what you accepted, and the completion photograph for that job.

If you operate: the above plus your date of birth, the state you work in, your business name, the area you cover including the coordinates you set on the map, your equipment, the services you offer, and any insurance or license documents you supply. If you are under 18 we also collect your parent or guardian's name and email.

When you create an account: the ZIP code you enter at signup, and the date and time of each sign in. The ZIP tells us the area to show you; the sign in times tell us whether an account is active. Neither is used for advertising.

If you email us: the message, our reply, and any file you attach. This includes email you send to our support and operator addresses, and any reply to a message we sent you. We keep the whole exchange so a question is not lost between people and so we can look back at what was agreed.

If you sign up for storm alerts: your email address and ZIP code, and the date, time and source of your consent. That list is held separately from every other record here and is described below.

Technical: standard server logs and basic analytics.

What we do not hold

Why we use it

• To show your request to operators who cover your area, and to show their quotes to you.
• To collect, hold and release payment for accepted work.
• To verify operator identity, age, licensing and insurance where supplied.
• To decide which ZIP codes to open next, using the areas people ask about.
• To contact you about a job, and to deal with a dispute if one arises.

What we share, and with whom

With operators: when you post a request, operators covering your area see the property details needed to price the work. Your full street address is released to an operator when you accept their quote, not before.

With customers: operators are shown by first name and last initial, with their rating, the number of jobs behind it, and any insurance or license indicator.

With providers: our payment processor, identity verification provider, hosting and email providers, each for the purpose of running the service.

We do not sell personal information. We do not share it with advertisers.

Operator listing preferences

Operators may opt in to being listed when a customer asks for a woman operator. We store that choice as a yes or no. We do not collect or store anyone's gender. The choice can be turned off at any time and turning it off does not affect any other work an operator sees.

Messages

Messages between a customer and an operator are visible to those two people and to us. We keep them as part of the job record so a dispute can be looked into, and we may review a thread where conduct is reported. We do not use the content of messages for advertising.

Ratings

Ratings are two-way and are not visible to either party until both have submitted or a set period has passed. Published ratings show as a score and a count, not as individual named entries.

Photographs

There are two kinds. Photos you attach to a request are shown to operators covering your area so they can price the work accurately. They can see these before you choose one of them, which is why we ask you not to include house numbers or number plates. The completion photograph is uploaded by the operator when the job is finished. It is part of the job record, visible to you, and used to settle a dispute about that job.

We do not use your photographs in advertising unless you say we can

Marketing use is off unless you tick the box when you post a request. It applies to photographs of that property, whether you took them or an operator did, because it is your property either way.

You can withdraw it at any time by writing to info@nomowsnow.com. We will stop using the images going forward. We cannot recall material already printed or already distributed.

Without that consent, photographs are used only to run the service: showing an operator what they are quoting on, giving you a record of the work, and resolving disputes.

Operators under 18

Where an operator is under 18, a parent or guardian provides consent and their contact details are held alongside the operator's account. FOR COUNSEL: confirm obligations under state law for personal information of minors, and whether any additional notice or consent is required.

Storm alerts and seasonal timing

If you asked for storm alerts, we hold your email address and ZIP code and send you two things: seasonal timing for your area, and a notice when the National Weather Service issues a watch or warning that affects it. Nothing else. We do not sell your address and we do not send you offers from anyone else.

That list is kept apart from the rest of the platform. Nobody is added to it by having been a customer, an operator or a commercial contact. The only way onto it is to have asked, and every message carries a link that takes you off it in one click.

When you unsubscribe we mark the address as unsubscribed rather than deleting the record. That is deliberate: a deleted record can be recreated by a later form submission, and a suppressed one remembers that the answer was no.

Email you send us

Support email is stored in full: the message, our reply, the time of each, and any attachment. It is visible to us, not to other customers or operators.

Attachments are held in private storage. They are never given a public address, and are opened only through a link that expires minutes after it is created. A file you send stays attached to your record so it can be found later, which is usually the point of sending it.

How long we keep it

Some of this we can already tell you plainly:

• Storm alert subscriptions are kept until you unsubscribe, and the suppressed record is kept after that so we do not email you again by mistake.
• Messages between a customer and an operator are kept as part of the job record, including any message hidden for conduct, because a dispute may turn on what was said.
• Support email and its attachments are kept with the account they relate to.
• Payment records are kept as long as tax and accounting law requires, which is longer than an account itself may last.

RETENTION PERIODS TO CONFIRM The specific periods for job records, photographs, ratings, closed accounts and support email are not settled and are deliberately left blank rather than stated approximately. A retention period published here is a promise, and a promise nobody measured is worse than no figure at all. To be set with counsel alongside the state of formation still outstanding in the Terms.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete your account. Some records must be kept where we are required to retain them. Write to info@nomowsnow.com.

FOR COUNSEL: confirm whether state privacy statutes apply as coverage expands, and add the specific rights and response times they require.

Contact

info@nomowsnow.com
6430 Park Pointe Ct
Pepper Pike, OH 44124